Oracle Corporation is amongst the leading companies in cloud computing and enterprise software industries, which provide solutions that enable organizations to manage their processes effectively. The major cloud computing services offered by Oracle include dependable and advanced database management systems, biomimetic data analytics, and artificial intelligence applications that promise to transform organizational efficacy and growth. Oracle’s range of services ensures that organizations achieve the desired new IT environment, better decisions and the necessary digital transformation. Ensuring the best in matters concerning technology, security and matters concerning scale, Oracle has remained a partner of choice to enterprises in many industries, providing dependable and high performing solutions.
Job Description
As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators.
| Job Role | Technical Analyst 1-Support |
| Job Type | Full Time |
| Experience | Fresher |
| Job Location | Bengaluru |
Key Responsibilities
Customer Advocacy: Serve as an advocate for Oracle customers, ensuring their needs are prioritized in post-sales support.
Non-Technical Inquiry Resolution: Resolve post-sales non-technical inquiries via phone and electronic channels, ensuring customer satisfaction.
Technical Support: Address technical questions related to Oracle’s Electronic Support Services, troubleshooting, and usage.
Facilitate Customer Relationships: Act as the primary contact for customers, facilitating strong relationships with the support team and offering guidance on escalated issues.
Flexible Work Hours: Work flexible shifts, including afternoons, evenings, and nights, with some schedules requiring Sunday to Thursday workdays.
On-Call Support: Be available on-call for high or critical customer issues, including weekends, ensuring prompt resolution of urgent concerns.
Education and Skills :
Educational Background: Academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
Experience: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
Technical Proficiency: Knowledge of SQL to assist in database-related queries and support tasks.
Shift Flexibility: Willingness to work during the shift from 5:30 PM to 2:30 AM IST.
Interpersonal Skills: Outstanding interpersonal abilities, with effective communication skills for collaboration with global teams.
How to Apply For Oracle Careers 2024?
All interested and eligible candidates can apply for Oracle Careers 2024 online by the following link as soon as possible before expire.
Apply Link : Click Here
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